Brakes are the most important Safety Equipment on your vehicle.
If your brakes are grinding or squeaking, have them checked by a professional mechanic.
For a limited time getting new brakes will help children who are facing life threatening illnesses. UNM Children’s Hospital is Albuquerque’s Children’s Miracle Network Hospital. The Children’s Miracle Network is a life line to local hospitals. UNMCH services the greater New Mexico region and provides life saving medical treatments to children who might not otherwise receive care. It is NAPA AutoCare Center’s pleasure to build awareness and raise money to help such a worthy organization. This donation is made possible by NAPA Parts, NAPA Brakes and Dearholt AutoCare.
SUPPORTING THE CHILDREN’S MIRACLE NETWORK
and UNM Children’s Hospital
For a limited time, when you get a regularly priced oil change. You will receive a quality NAPA Filter, Up to 5 qts. of oil and an inspection. $6 will go to the UNM Children’s Hospital made possible by NAPA Parts and Dearholt AutoCare.
Last Chance for you to Pick a Promotion
You tell us what you need done and pick the promotion to save.
Get a Visa Gift Card worth up to $50 Are the brakes on your vehicle acting up? There is no better time to have your brakes replaced at your participating NAPA AutoCare Center. Now through June 30, you’ll get a Visa Gift Card worth up to fifty dollars on a qualifying brake job, and we’ll donate a dollar to the Intrepid Fallen Heroes Fund for every gift card redeemed. No more squealing. No more pulsing. Just smooth, safe braking with trusted NAPA Brake parts— and fifty bucks in your pocket. Visit Dearholt AutoCare for full details.
Why People In Albuquerque Hesitate to Get their Vehicle Serviced
A recent report stated that over 80 percent of the vehicles on our Albuquerque NM roads have one or more service or repair that’s needed, but hasn’t been taken care of. Now that’s a lot of undone service. That translates into something over 160 million vehicles in the U.S. alone. Some of the neglected items are minor. Others are serious safety concerns.
There are several reasons why we hesitate to take care of recommended services; especially services that our Albuquerque NM automotive advisor recommends when we’re in for something else, like an oil change.
The first issue boils down to comfort with car care. We don’t always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your pickup, but if you don’t have to worry about it breaking down all the time, you’re not forced to think as much about preventive maintenance.
Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Albuquerque NM service advisor. People who don’t know as much about cars hesitate to ask questions because they don’t want to look ignorant.
It’s human nature. But, there’s so much to know in this world, we can’t all be experts in everything. So we specialize. It’s very important to ask questions of any specialist, whether it’s your doctor, financial advisor or your automotive technician in Albuquerque, NM.
Your auto technician at Dearholt Auto Care wants your questions. We want you to understand the recommendation and why it needs to be done.
That brings us to the next issue; people say that they don’t always know if they really need the service or if they are just being sold something.
At the heart, it speaks to trust. Do you trust your Albuquerque service center and your service advisor? Trust has to be earned and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer’s maintenance schedules.
In other words, “you don’t have to trust me, you can trust your owner’s manual”.
Your Albuquerque service center has computer databases that contain the manufacturer’s recommendations for almost all vehicles, so they don’t need to rummage through your glove box to look for your owner’s manual to know what to do.
Basically, the engineers who designed the car say “here’s when you need to have it serviced”. That’s who makes the recommendation, not the technician. He’s just reminding you.
Now you do need to trust your Albuquerque technician’s experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concern and make a good decision about whether or not to have something done.
That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn’t usually on either of those lists.
Look, everyone who works at Dearholt Auto Care has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.
Service centers like Dearholt Auto Care invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.
We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That’s the only way we can maintain our reputation and remain in business. If we’re not satisfying our customers and providing a good value, you won’t come back and the service center won’t be around for long.
When there is a real budget concern, your Albuquerque service center can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.
Let’s say you have a serious problem with your brakes. That’s a safety concern so a technician can’t ethically say, well, let’s put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.